At ERA, we understand the difficulties of managing large files and maintaining productivity in the media sector.

From sourcing the right hardware (without making unnecessary investments) to ensuring technicians and designers can do their work from anywhere, at any time, projects are only getting more complex.

So, ERA’s mission is to make the complex simple by providing the solutions and support you need to deliver your projects on time.

Around-the-clock support

We offer contract support plans that enable you to protect your investment, delivery and productivity — no matter what.

Our support team is dedicated to helping you work through whatever issues come your way — from reducing system downtime and helping to speed recovery to making the most of your assets.

By working to minimise risk by following industry best practices and deploying proven, workable solutions, we ensure your systems run smoothly through expansion, health checks, monitoring and maintenance — and provide a fast resolution should any issues arise.

ERA’s engineers are trained and qualified in all the solutions we supply and have senior qualifications with Cisco, EMC, Adobe, Pixit, MXFserver, Mellanox and many more.

Does your company have infrastructure that was supplied by another provider?

No problem! We can also offer support and maintenance contracts on systems where we did not design the original solution — a major benefit to our customers.

Our customisable service levels

Choose your level of support and add and delete equipment from your IT maintenance services contract at any time.

24/7

  • Access support 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field engineer on site (if required) within 4 hours of customer contact

9–5

  • Access support 09:00 to 17:00, Monday to Friday
  • Initial phone-based diagnosis
  • Field engineer on site (if required) within 4 hours of customer contact

Next day

  • Access support 09:00 to 17:00, Monday to Friday
  • Initial phone-based diagnosis
  • Field engineer on site (if required) within 8 hours of customer contact

Want to know more about pricing?

Select a service plan and submit your details…

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